-
No Money, Mo’ Problems: How to Manage Non-Paying Clients
Time is money. To a small business owner, there is nothing more stressful than not being paid for their labor or service on time. In some cases, there may exist genuine reasons as to why customers may neglect to pay their invoices. However, often than not, customers can purposefully delay their payments to benefit their interests. Circumstances like these require business owners to be candid and composed. Here are some strategies on how to approach the situation. Listen Before producing a wild reaction, first, analyze the circumstances. A first step is always to begin with a polite email or phone call reminder. Be open to listening to your client’s reasons, such can help identify if a customer’s actions were an honest mistake or an excuse on their part. After, try to weigh your options. To chase after a client with a small debt can be a waste of time if that means it demands your business to spend more money and energy than what the customer owes. Proceed Follow up with your client. If a non-paying client purposefully ignores your inquiries, demand payment more firmly. If the services are ongoing, yet a response from the customer is lacking, do not…


